We recommend to buy tickets beforehand, to ensure your place. On-site ticketing is available, but your preferred date may already be full. 

In case you miss your appointment, we cannot guarantee that there will be a place available in the next time slot. In this case, we will not be able to refund the ticket price and the ticket cannot be used later. Please arrive at least 10 minutes before the start time and please note that the venue is located in the city centre where traffic is often unpredictable.

Unfortunately, it is not possible to change the date. If you have purchased a ticket, your reservation is only valid for that date and cannot be changed. Therefore, if you are not sure of the date, we recommend that you choose the on-site ticket option. This does not guarantee secured entry if we are full.

The ticket is transferable, but it is important that the person who arrives at the venue has the QR-coded ticket, obtained through Cooltix ticketing.

Appointments can be cancelled and we thank you in advance if you let us know using one of our contact details. Unfortunately, it is not possible to reschedule the appointment. However, tickets are transferable, so think of a friend or family member who would like to attend in your place.

First, please check your spam folder to make sure that your ticket has not ended up there, and that you have entered the correct e-mail address when booking. If this still does not solve the problem, please contact Cooltix customer service directly, as ticket sales are done through the Cooltix interface.

Of course, it is possible. In this case, please select the Gift Voucher option. When purchasing a gift voucher, there is no separate weekday or weekend ticket type. Gift vouchers are valid for 6 months from the date of purchase.